NSD1250 Troubleshooting License issues for One Time Password Server 3

Fact

One Time Password Server 3

Situation

One Time Password Server 3 cannot start and the OTPServer.log found at C:Program FilesNordicEdgeOTPServer3logs says:

2010-12-06 10:44:11,647: DEBUG: OTPBridge: Setting TTL for DNS entry to 14400 sec

2010-12-06 10:44:11,647: ERROR: OTPLicenseManager: NO VALID LICENSE FOUND. WILL SHUTDOWN THE OTPSERVER

2010-12-06 10:44:11,647: INFO: OTPBridge [shutdownTheServer] Server is going down…

Solution

Step 1. The license system for the OTP Server version 3 is new and NOT compatible with version 2 which
means that in order to upgrade you need a new license file. Contact Nordic Edge Sales at sales@nordicedge.se
for how the license can be upgraded. Read more about how to upgrade from version 1.6 or 2 to version 3 at:

NSD1214 How to upgrade One Time Password Server 1.6 or 2.0 to 3.0

Step 2. Make sure the license file type is .dat. If it has any other file type when you receive it from Nordic Edge something has happend to the license file during the delivery, for example an antivirus program may have changed it and sometimes also changed the content. 

Step 3. Please make sure that the file has not be edited. 

Step 4. The license file must be placed C:Program FilesNordicEdgeOTPServer3license

Step 5. Make sure the OTPServer.log found at C:Program FilesNordicEdgeOTPServer3logs says:

2010-12-06 10:35:17,491: DEBUG: OTPBridge: Setting TTL for DNS entry to 14400 sec

2010-12-06 10:35:17,491: DEBUG: OTPLicenseManager: License File found at:C:\Program Files\NordicEdge\OTPServer3\license\otplicense-25usr-20101117.dat

2010-12-06 10:35:17,538: INFO: OTPLicenseManager: Licensed to Acme INC

2010-12-06 10:35:17,538: INFO: OTPLicenseManager: Licensed for 25 users

Step 6. If not please contact sales for a new license file. 

Step 7. If the One Time Password Server stil cannot start please contact Nordic Edge Support at support@nordicedge.se

Disclaimer

The origin of this information may be internal or external to Nordic Edge™. Nordic Edge™ makes all reasonable efforts to verify this information. However, the information provided in this document is for your information only. Nordic Edge™ makes no explicit or implied claims to the validity of this information. Any trademarks referenced in this document are the property of their respective owners.
Nordic Edge Support – www.nordicedge.se