NSD1047 User cannot Login with One Time Password – Multiple Users Detected
Fact
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Nordic Edge One Time Password Server
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Nordic Edge One Time Password Integration Modules
Situation
User cannot login with One Time Password.
The optserver.log or OTPserver console reports:
<Year-month-day hours:minutes:seconds>>DBHandler [getDNSingle] Executing Searchfilter: (&(cn=testuser)(objectclass=inetorgperson))
<Year-month-day hours:minutes:seconds>>DBHandler [getDNSingle] Several Object found with attribute: (&(cn= and value: testuser
<Year-month-day hours:minutes:seconds>>DBHandler [getDNSingle] Multiple Users Detected[1] >cn=testuser,ou=Users,o=NordicEdge
<Year-month-day hours:minutes:seconds>>DBHandler [getDNSingle] Multiple Users Detected[2] >cn=testuser,ou=test,o=NordicEdge
<Year-month-day hours:minutes:seconds>>OTPConnection [NordicEdge Demo] [AUTH_OTP] Failed to authenticate user: "testuser" (error)
Solution
The user has multiple accounts in the user database. Please investigate why the user has multiple accounts with same CN / UID in the user database. One of them needs to be removed.
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