Category Archives: Troubleshooting & Solutions OTP

Please note, the best way to troubleshoot One Time Password Server is to read the OTPServer.log and search for corresponding error messages in the Knowledge Base.

NSD1437 How to use TeleSign Voice Delivery of one-time passwords with Nordic Edge OTP Server

Posted on May 8, 2012 by mbrostrom

NSD1437 How to use TeleSign Voice Delivery of one-time passwords with Nordic Edge OTP Server Fact Nordic Edge One Time Password Server 3.1 and later verisons TeleSign Voice Delivery of one-time password (Text-to-speech service) Situation This document describes how to install and configure TeleSign … Continue reading →

NSD1436 How to migrate from tokens such as RSA SecureID, Vasco DIGIPASS or other token providers

Posted on May 3, 2012 by mbrostrom

NSD1436 How to migrate from tokens such as RSA SecureID, Vasco DIGIPASS or other token  providers. Fact Nordic Edge One Time Password Server Token solution. E.g. RSA SecureID, Vasco DIGIPASS or other token providers Situation How can an organisation use … Continue reading →

NSD1214 How to upgrade One Time Password Server 3.0 to 3.1

Posted on April 13, 2012 by gpedersen

Upgrading from One Time Password Server 3.0 to 3.1 Continue reading →

NSD1423 How to setup Nordic Edge OTP Web test application

Posted on March 23, 2012 by rkrantz

NSD1423 How to setup Nordic Edge OTP Web test application (Windows 2008 R2) Fact Nordic Edge One Time Password Server 3.xLDAP Directory with OTP usersWindows 2008 R2 Situation This document describes how to setup Nordic Edge OTP web test application … Continue reading →

NSD1422 – Cannot enroll profile id with Pledge Enrollment

Posted on March 9, 2012 by gpedersen

Cannot enroll profile id with Pledge Enrollment. Otpserver.log says:

sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid c
ertification path to requested target.
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPath
BuilderException: unable to find valid certification path to requested target
Continue reading →

TU1202 How to configure a Database Group in Nordic Edge One Time Password Server

Posted on March 5, 2012 by gpedersen

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NSD1326 How to Re-synchronize OATH Tokens with OATHResyncWebapp

Posted on March 5, 2012 by yangleraud

NSD1326 How to Re-synchronize OATH Tokens with OATHResyncWebapp Fact Nordic Edge One Time Password Server OATHResyncWebapp Situation This document describes how to install the OATHResync application to allow users to synchronize their HOTP- or TOTP tokens with Nordic Edge One Time … Continue reading →

NSD1261 Activating Use of PIN Code Together With the One Time Password

Posted on February 23, 2012 by gpedersen

Situation

When activating use of PIN code the user must enter the known PIN code before the One Time Password during login. The PIN code is stored in an attribute at the user object in the LDAP directory.
Note: If PIN code is activated in combination with OATH tokens or YubiKey from Yubico™, then there is a choice to enter the PIN code before or after the One Time Password during login. Continue reading →

NSD1419 Can Not Start OTPServer on Linux after new installation of one Time Password Server v3.1

Posted on February 13, 2012 by yangleraud

NSD1419 Can Not Start OTPServer on Linux after new installation of one Time Password Server v3.1 Fact   Nordic Edge One Time Password Server v3.1 Linux Situation Can not start OTPServer v3.1, its Configurator or the OTPTestTool after installing OTPServer with the … Continue reading →

NSD1418 Configure OTP Server with daily rolling of log files

Posted on January 30, 2012 by yangleraud

NSD1418 Configure OTP Server with daily rolling of log files Fact Nordic Edge One Time Password Server Situation The OTP Server uses LOG4J as logging API. Make the OTP Server roll log files on a daily basis. Solution Create a … Continue reading →

NSD1415 Configure OTP Server to log accounting with log4j

Posted on December 28, 2011 by mbrostrom

NSD1415 Configure OTP Server to log accounting with log4j Fact Nordic Edge One Time Password Server 3 Situation OTP Server accounting is by default using OTP Server Logging API. This document describes how to use log4j instead which gives possibilities … Continue reading →

NSD1412 Configure One Time Password Server 3.x for Prefetch Passw

Posted on December 19, 2011 by yangleraud

NSD1412 Configure One Time Password Server 3.x for Prefetch Passwords and Prefetch Administrator Fact Nordic Edge One Time Password Server 3.x LDAP Directory with OTP users LDAP Directory with Administrator users for Prefetch administration Situation This document describes how to configure … Continue reading →

NSD1410 Using the logging API for OTP Server 3.1

Posted on December 12, 2011 by yangleraud

NSD1410 Using the logging API for OTP Server 3.1 Fact Nordic Edge One Time Password Server 3.1 Situation The logging API consists of a Java interface where system log messages and/or audit messages can be redirected to instead of the … Continue reading →

NSD1407 Configure OTP Server to log to a SQL database with LOG4J

Posted on November 17, 2011 by yangleraud

NSD1407 Configure OTP Server to log to a SQL database with LOG4J Fact Nordic Edge One Time Password Server 3 Situation The OTP Server uses LOG4J as logging API. Make the OTP Server log to a SQL database instead of … Continue reading →

NSD1406 Using the Multi Clients HTTP sending plugin

Posted on November 11, 2011 by yangleraud

NSD1406 Using the Multi Clients HTTP Sender delivery method Fact Nordic Edge One Time Password Server version 3 Situation This document describe how to install and configure the Nordic Edge OTP Server to use multiple clients that sends the OTP … Continue reading →